Business Intelligence
Analytics & Business Intelligence
KronGage's Analytics module delivers comprehensive business intelligence through live dashboards, custom reports, and white-label exports, providing actionable insights across all platform modules.
01 — Live Dashboards
Live Metrics
Every Metric, Live, In One Place
KronGage aggregates data from every module — inbox, campaigns, social, and customer profiles — into live dashboards that update in real time.
02 — Custom Reporting
Your Reports
Reports Built For How Your Team Works
Beyond pre-built dashboards, build tailored reports with the exact metrics, filters, and visualisations each team needs — and share them safely.
Results teams see after switching
Custom Report Builder
With drag-and-drop metric selection, date range filtering, and visualisation options to suit every team's reporting needs.
Real-Time Analytics Engine
For high-speed aggregation across millions of data points, delivering live insights without delay or sampling.
Cross-Module Analytics
Connecting social engagement, customer interactions, campaign performance, and revenue impact in one unified view.
Role-Based Dashboard Access
Ensuring each team, from executives to frontline agents, sees relevant metrics and KPIs without information overload.
Everything you need, built in
No add-ons, no separate contracts — these capabilities ship with every plan.
White-Label Exports
Share polished reports with stakeholders and clients, on your brand.
Threshold Alerts
Get notified automatically when a metric crosses a defined threshold.
Funnel Analysis
Track conversion at every step, from first touch to resolution or sale.
Cohort Comparison
Compare performance across customer segments, time periods, or campaigns.
Scheduled Report Delivery
Have key reports delivered automatically to inboxes on a set schedule.
Data Warehouse Sync
Pipe KronGage data into your existing warehouse or BI tools.
Frequently asked questions
Can I build reports without engineering help?
Yes. The custom report builder is drag-and-drop, letting any team member select metrics, filters, and visualisations without code.
Does analytics cover all platform modules?
Yes — dashboards can combine data from the Inbox, Campaigns, Social, and Customer 360 in a single, cross-module view.
Can I restrict who sees which dashboards?
Role-based access controls ensure each team, from executives to frontline agents, sees only relevant metrics.
Can reports be shared outside our organisation?
Yes, white-label exports let you share polished reports with clients or stakeholders without exposing the underlying platform.